FAQ

Please click here to visit our recommended drivers and passengers best practice page.

Due to the logistical challenges of picking up at the stadium, We will only offer hourly service to the stadium, with a minimum of 6 hours required, in addition to parking costs. This means the driver will pick you up, drive to the stadium, park the vehicle, and wait to bring you back.

A chauffeur holding a name sign will meet you inside the terminal at the baggage claim assigned to your flight (even if you do not have checked luggage). For international flights, your chauffeur will meet you directly outside of customs.

We accept all major credit cards.

Your credit card will be authorized up to 24 hours before pick up time and the final charge will occur after drop-off.

When storing customer details or using Checkout to collect payment data, Stripe sends over a request to the issuing bank for either a $0 or a $1 authorization to verify that the card is issued and the bank will allow it to be authorized. Regardless of whether or not the authorization is declined, Stripe will reverse the authorization request immediately. However, even if the bank declines the authorization, some people may still see an authorization for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from their statement; depending on the bank, it will be removed from their statement in anywhere from a few minutes to a few weeks.

You will automatically receive a receipt in a reasonable time after service drop-off.

For those who were hoping the answer to this question would be yes, we have news for you — Florida law specifically states that it’s unlawful to possess an open container of an alcoholic beverage or consume alcohol while either driving or while a passenger in a motor vehicle. This prohibition applies even if you’re sitting in a parked car. You can only keep containers with a broken seal in your glove compartment — if it’s locked — or in the trunk of the car.

The only exceptions to this rule are if you’re a passenger in a commercial vehicle — such as a bus,  taxi cab or stretch limo — or if you’re in a self-contained motor home that’s in excess of 21 feet in length. Black Sedans and SUVs drivers do not possess a commercial driving license, so for purposes of the open container law, you’d be in violation if you’re drinking while being a passenger in one of these services.

Yes, security is one of the biggest considerations in everything we do. We do not see or store your credit card information. The transaction is handled by Stripe, our credit card processing relay. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. For more information, please visit www.stripe.com.

Rates may vary according to time of the day, day of the week and holidays.

No problem, you will enter your Payment Information when requested.

From a desktop computer, tablet or cellphone, visit our website at 515 MIAMI.

We care about your personal data security and for this reason no reservations will be taken over the phone. Service must be pre-arranged through this website a maximum of 2 hours in advance the transportation to be provided.

Service must be pre-arranged through this website a minimum of 2 hours in advance the transportation to be provided.

No, 515 MIAMI does not provide on-demand service.

Service must be pre-arranged through this website a minimum of 2 hours in advance the transportation to be provided.

Yes, wait time maybe incurred if no passenger contact is made within the standard grace period. Built in grace periods are included in the rate provided and are as follows: Airport International Arrivals: 60 minutes from flight arrival time; Airport Domestic Arrivals: 40 minutes from flight arrival time; Seaports: 60 minutes from scheduled pick up time; FBO: 30 minutes from scheduled pick up time; Hotel; Landmarks; Home; Business; & Other Addresses: 15 minutes from scheduled pick up time (additional wait time will be charged in increment of 30 minutes at a rate of $90.00 / hour), (Flight arrival time is based on Flightview App information).

Terms & Conditions

By accessing or using our websites (the "program", "software" and/or "service"), you agree to the terms of this agreement. Please review the following carefully so that you understand the agreement. If you have questions about this agreement, please contact us at info@515miami.com. If you do not agree and accept, without limitation or qualification, these terms, please exit the website.

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 Airport: For Domestic Flights: Passengers will be met at the baggage carousel by their chauffeur. For International Flights: Passengers will be met directly outside of customs by their chauffeur. In the event that the Passenger does not see their chauffeur, please call or text (305) 515-5466 and we will assist immediately to coordinate the pickup. Fixed Base Operation (FBO): Passengers will be met on the tarmac by their chauffeur unless prohibited by the FBO. If prohibited, passengers will be met in the lobby. Hourly Reservations: Hourly vehicle minimums are listed as the following: Sedans & SUV's: (3) hour minimum; if the ride exceeds the minimum; additional charges will be charged in increments of (30 minutes);  Seaport Pick-Ups: Once passengers have exited the cruise ship they must call or text (305) 515-5466 with their location, their chauffeur will be directed to their location. Wait time: Wait time maybe incurred if no passenger contact is made within the standard grace period. Built in grace periods are included in the rate provided and are as follows: Airport International Arrivals: 60 minutes from flight arrival time; Airport Domestic Arrivals: 40 minutes from flight arrival time; Seaports: 60 minutes from scheduled pick up time; FBO: 30 minutes from scheduled pick up time; Hotel; Landmarks; Home; Business; & Other Addresses: 15 minutes from scheduled pick up time (additional wait time will be charged in increment of 30 minutes at a rate of $90.00 / hour), (Flight arrival time is based on Flightview App information); Additional Stops on Point to Point Services: Any stops within a 5 mile radius from the planned trip route will incur the following additional charge:$20 for a sedan, $25 for a SUV and $35 for a Van. The stop fee is based on up to 30 minutes. Any stops beyond a 5 mile radius from the planned trip route will incur the following additional charge: mileage calculation plus $75 for a sedan, $90 for an SUV. The stop fee is based on up to 30 minutes of stop time. Rates may vary according to time of the day, day of the week, holidays etc. No Show Policy: All vehicles will be billed for the full amount, plus tolls, parking & all other miscellaneous fees (i.e. extra services). Cancellation Policy with no charges incurred: When the booker fails to cancel their reservation within the allotted time, then the following will occur. The reservation will be billed for the full amount, plus tolls, parking & all other miscellaneous fees (i.e. extra services). This includes all vehicle types. Cancellation Vehicle Timeframes: Sedans, SUV's, Van's (2) hours prior to the scheduled pick up time; Hourly services: (24) hours prior to scheduled pick up time. Conduct of Passengers: Smoking and drug use is prohibited; alcohol consumption is prohibited; violation will result in immediate termination of the trip with no refunds and applicable fees added. Credit / Debit Card Policy: The physical credit card used for reservation must be presented to the driver and/or greeter and inserted into an EMV card reader for final authorization. 515 MIAMI reserves the right, in its sole discretion, to seek a Credit /Debit Card authorization hold in excess of the estimated charges within 36 hours prior to the service pick up time. During this time THESE FUNDS MAY NOT BE AVAILABLE FOR USE. A different payment type can be use upon ride completion. If a different payment type is used, the credit or debit card reserving the reservation will be reversed. NOTE: The card holder's bank may take time to post it back to the account. The prices above are estimates only and do not include additional parking and tolls. Final charges for the trip are determined upon ride completion. Other Charges: The passenger or booker will be notified immediately if the following fees are incurred: Vehicle Clean Up Fee: All vehicles requiring excessive cleaning will incur the following charges: $250 for Sedan, SUV and Van, all other vehicles will be $250 or more depending on the severity. Damage Fee: If the passenger damage the vehicle, the passenger or booker will be responsible for all cost to repair the vehicle. Final charges for the trip are determined upon ride completion. Personal Property: 515 MIAMI is not responsible for any damage(s) to personal items left in the vehicle. In the event that lost items are found, 515 MIAMI will attempt to return the item(s) in a timely manner at the owner's expense. Child Seat Disclaimer: 515 MIAMI assumes no responsibility for any injury, or damages suffered by the user. As such, this device must be installed by the user only. Chauffeurs are neither authorized nor certified to install this device. For information on how to properly install this device, please refer to the instruction manual.  

Built in grace periods are included in the rate provided and are as follows: Airport International Arrivals: 90 minutes from flight arrival time; Airport Domestic Arrivals: 30 minutes from flight arrival time; Seaports: 60 minutes from scheduled pick up time; FBO: 60 minutes from scheduled pick up time; Hotel; Landmarks; Home; Business; & Other Addresses: 15 minutes from scheduled pick up time. Please, visit our Terms & Conditions page to learn about it.

Cancel or Change Reservation

Cancellation Policy: When the booker fails to cancel their reservation within the allotted time, then the following will occur. The reservation will be billed for the full amount, plus tolls, parking & all other miscellaneous fees (i.e. extra services). This includes all vehicle types. Cancellation Vehicle Timeframes: Sedans, SUV's and Vans (2) hours prior to the scheduled pickup time. For hourly services the time frame is (24) hours prior to the scheduled pick up time.

Yes, we will start tracking the flight 3 hours before the scheduled pick up time. Please make sure that you have the correct (AM) or (PM) time, otherwise it might be to late for us to detect the mistake.

Unless your flight number is changed, you don’t have to do anything, our flight tracking technology system is capable to accurately track your flight and your chauffeur will be at the airport at the right time. If your flight number is changed, you have to contact us to inform our dispatch agents the new flight information. Text messages to +1 (305) 515-5466 / E-mail: contact@515miami.com

Florida Child Car Seat Laws:

It is the responsibility of the supervising adult to ensure that any child under 5 years old is seated in a federally-approved child car seat. Failure to do so could result in a $60 fine and 3 points against your driver's license.

Florida law states:

Children 5 years old or younger must be secured in a federally approved child restraint system:

Children 3 years old and younger must use a separate car-seat or the vehicle's built-in child seat.

Children 4 through 5 years must sit in either a separate car seat, a built in child seat or a seat belt, depending on the child's height and weight.

Children 6 through 17 years old must be in a seatbelt.

Though not required, the DHSMV recommends children 12 years old and under to ride in the back seat of the vehicle when possible. This is due to safety concerns for air bag deployment, which can be dangerous for young children.

For more information on child safety seats and restraints, please visit the DHSMV guide to vehicle and child safety.

Yes, we provide baby seats for a fee (upon request), during the reservation process you will have a choice of different car seats to choose from.

Hey there! Just a friendly reminder from 515 MIAMI regarding our policy on smoking inside our vehicles. We kindly request that all passengers refrain from smoking during their ride. 

In the unlikely event that someone does light up, we simply ask our drivers to politely ask them to stop. Our main goal is to maintain a pleasant and comfortable experience for everyone on board. 

However, if the passengers continue to smoke despite the driver's request, we want to empower our drivers to enforce the rules. As the captain of the vehicle, the driver has the authority to stop the car, turn off the engine, open the windows and doors, and inform the passengers that the ride cannot continue if smoking persists.

We greatly appreciate your cooperation in adhering to this policy as it ensures the safety and satisfaction of all our customers. Thank you for choosing 515 MIAMI, and we look forward to providing you with exceptional service!

Privacy Policy  

Introduction

This Privacy Policy outlines 515 Limo Service Corp. d/b/a 515 MIAMI ("we", "our" or "the Company") practices with respect to information collected from users who access our website at https://www.515miami.com ("Site"), or otherwise share personal information with us (collectively: "Users"). 

Grounds for data collection 

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

What information we collect?

We collect two types of data and information from Users. 

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.

Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, phone number and other information. 

Contact: When you contact us using our contact form you will be asked to provide: name, e-mail and phone number.

Corporate account form: When you contact us using our corporate account form you will be asked to provide: full name, company name, e-mail, city, phone number and annual volume.

How do we receive information about you?

We receive your Personal Information from various sources:

When you voluntarily provide us your personal details in order to register on our Site;

When you use or access our Site in connection with your use of our services;

From third party providers, services and public registers (for example, traffic analytics vendors).

What information we collect?

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following:

Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;

To communicate with you and to keep you informed of our latest updates and services;

To serve you advertisements when you use our Site;

To market our websites and products;

Conducting statistical and analytical purposes, intended to improve the Site.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

Hosting and operating our Site;

Providing you with our services, including providing a personalized display of our Site;

Storing and processing such information on our behalf; 

Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;

Providing you with marketing offers and promotional materials related to our Site and services; 

Performing research, technical diagnostics or analytics;

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

User Rights

You may request to: 

Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 

Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 

Request rectification of your personal information that is in our control.

Request erasure of your personal information. 

Object to the processing of personal information by us. 

Request to restrict processing of your personal information by us.

Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 

If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

e-mail: info@515miami.com.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy .

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Advertisements

 We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser). 

You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.  

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@515miami.com.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@515miami.com

515 Limo Service Corp. d/b/a 515 MIAMI.

Last Modified on 05/22/2018